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  • How much do you charge?
    1hr session with the alcohol addiction counsellor either online or face-to-face is $150.00 All prices are inclusive of GST. Our complimentary 10-minute inquiry call is exclusively available to those considering booking their first appointment.
  • What forms of payment do you accept?
    We accept credit card, debit card, bank transfer, and cash for our counselling services. To ensure a smooth scheduling process and minimise no-shows, we kindly request payment in advance of the appointment at least for the first appointment.
  • What is your cancellation policy?
    Cancellation fees are as follows: 0-24 hours' notice – 50% fee payable. 24 hours' notice or more - no fee payable. Please contact our alcohol addiction counsellor directly via email ( or phone to re-book (0421 425 169). If there is any major event, we can discuss it on a case-by-case basis.
  • Can I get a Medicare rebate or Private Health insurance rebate?
    No. Currently, counselling sessions do not qualify for Medicare rebates under the current legislation. At the moment, we do not have any Private Health partnerships that would enable us to offer insurance rebates. However, this means there is no limit on the number of appointments for the counselling service you can book with us, and you'll experience limited waiting times when scheduling an appointment.
  • What are your opening hours?
    Monday: 10am to 5pm Tuesday: 10am to 7pm Wednesday: 10am to 6 pm (online only) Thursday: 10am to 5pm Friday and Weekend: Closed We are located in Perth AWST (UTC +8). It's possible to offer online counselling consultation as well as inquiry call outside working hours on a case-by-case basis. If you'd like to book a face-to-face appointment and you can't find a suitable time, please send the alcohol addiction counsellor an email and we'll see if we can arrange something for you:
  • Do I need a referral?
    No. It is not required to have a referral from a GP or any other practitioners to book any alcohol addiction counselling sessions.
  • What can I expect during the first session?
    During the first session, it's important to take some time so the alcohol addiction counsellor can learn about you and your story, about your why you wish to attend counselling and what you would like to achieve through our counselling services.
  • How many sessions will I need?
    Everyone is different. Most clients prefer fortnightly counselling appointments at the beginning and then adjust with their needs. Some clients will also book 'booster' sessions once in a while. It is completely up to you.
  • How to know if it will suit me?
    It's totally understandable to wonder what to expect and to be nervous. Feel free to book a free 10-minute inquiry call to ensure you feel comfortable before booking a counselling session. Talking about our deepest secrets, our fears, our failures, our difficulties doesn't come easily, you have to respect your own boundaries and needs.

Frequently asked questions

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